Billing Descriptor

When a customer makes a purchase on ridemrough.com, the charge that appears on the customer’s bank or credit card statement may show a billing descriptor associated with Ride’m Rough or a related processing name used by our payment processor.

Customers acknowledge and agree that the transaction descriptor may not always display the full product details due to privacy and security practices used in payment processing.

If a customer does not recognize a charge on their statement, they should contact Ride’m Rough customer support before initiating a dispute with their bank or credit card provider.

Customer Responsibility

Customers are responsible for reviewing their order details and billing information before completing a purchase.

By placing an order on ridemrough.com, customers authorize Ride’m Rough and its payment processing partners to charge the provided payment method for the total purchase amount including applicable taxes and shipping fees.

Dispute Resolution

Ride’m Rough is committed to resolving any billing concerns quickly and professionally.

Customers experiencing a billing issue are encouraged to contact our support team before filing a chargeback with their bank or card issuer.

Most billing issues can be resolved directly through our customer support team without the need for a formal dispute.

Chargebacks

A chargeback occurs when a customer disputes a transaction with their bank or credit card provider.

Chargebacks create significant costs for businesses and payment processors. Therefore, Ride’m Rough reserves the right to investigate and challenge chargebacks when the transaction was authorized and the order was fulfilled.

If a chargeback is initiated after an order has been shipped or delivered, Ride’m Rough may provide transaction records, delivery confirmation, and communication history to the payment provider as evidence.

Fraud Prevention

To reduce fraudulent activity and protect both customers and the business, Ride’m Rough may use various fraud prevention tools including:

• Payment verification systems
• Address verification systems (AVS)
• Fraud detection technology
• Transaction monitoring

Orders flagged for suspicious activity may be delayed, canceled, or require additional verification.

Account Restrictions

Ride’m Rough reserves the right to:

• Refuse future service
• Block customer accounts
• Cancel pending orders

for customers who abuse the refund system, initiate fraudulent chargebacks, or engage in suspicious purchasing activity.

Contact Information

If you have any questions regarding billing or believe a charge has been made in error, please contact our support team before contacting your bank.

Ride’m Rough
Email: info@ridemrough.com