Overview

Ride’m Rough strives to provide high-quality products and excellent customer service. Due to the intimate and hygienic nature of many adult products sold on this website, certain restrictions apply to returns and refunds.

This Refund and Return Policy outlines the conditions under which products purchased from ridemrough.com may be returned or refunded.

Eligibility for Returns

Customers may request a return within 7 days of delivery if the product meets the following conditions:

• The item is unused and unopened
• The product is in its original packaging
• The product is not damaged due to misuse or mishandling

Proof of purchase is required for all return requests.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once opened:

• Adult toys and intimate products
• Personal massagers or vibrators
• Lubricants and intimate consumables
• Any product that has been used or opened

These restrictions are standard practice across the adult product industry.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

When reporting a defective item, customers may be asked to provide:

• Photos of the damaged product
• Order number
• Description of the issue

Ride’m Rough will review the request and may offer a replacement or refund depending on the situation.

Refund Process

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider but typically take 5–10 business days after approval.

Shipping costs are generally non-refundable, unless the return is due to an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

Returned items must be shipped securely to prevent damage during transit.

Ride’m Rough is not responsible for items lost during return shipping.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled and will fall under the return policy outlined above.

Fraud Prevention

Ride’m Rough reserves the right to refuse refunds or returns in cases of suspected fraud, abuse of return policies, or repeated refund requests.

Contact Information

For return or refund inquiries, please contact:

Ride’m Rough
Email: info@ridemrough.com

Please include your order number and reason for the request when contacting customer support.